Returns and Exchanges
Our Items are custom made for you using your measurements and because of this we do not except Returns on Custom Items.
If there is an error on our end, we will make every effort to solve the issue. Items that are not custom come with a 14 day return policy, and must be in good condition, no marks or stains. Shipping the item back should be paid by you. we will credit the cost of the product only.
Non Custom items
If you are not completely satisfied with your purchase, we accept returns on select items within 14 days of receipt. Items must be postmarked by the 14th day to be eligible for a refund.
Please note all original shipping charges are non-refundable and return shipping costs are the responsibility of the buyer. We recommend all returns be sent insured and with tracking as we cannot be held responsible for lost or damaged products. It is the responsibility of the buyer to ensure the item is adequately packaged for return. French Vanilla Charm cannot accept responsibility for any packages lost, stolen or damaged in transit. If a package is successfully delivered but not retrieved or returned to sender, original shipping is non-refundable.
Once we receive your item we will process your return and a refund will be issued to your original payment method . You will receive an email confirmation once your return has been accepted and your refund will be processed within 5-7 business days of receipt.
All items must be in new, unused condition with any tags still attached and packing intact. Returns that are damaged, soiled or altered may not be accepted and sent back to the customer.
We accept all major credit cards and Pay pal, If you wish to pay by Check we will mail the item out once the check clears normally within 2-4 days
The Turnaround time on Custom Orders is normally 4 - 5 weeks. The current turn around time will show in the stroll at the top of this website.
Items that are not custom will ship in 7-10 days.
Terms and Conditions